The Divi Theme and Divi Builder by Elegant Themes are among the most popular tools for creating visually stunning and highly functional websites. However, like any other platform, they can sometimes encounter issues that may affect performance or functionality. Understanding how to troubleshoot these issues can save time and ensure a smoother design experience.
1. Divi Builder Not Loading
One of the most common issues users face is the Divi Builder getting stuck on the loading screen. This problem can occur due to several reasons, such as plugin conflicts, server limitations, or browser issues.
Solution:
- Clear your browser cache and reload the page.
- Disable any caching plugins temporarily and check if the builder loads.
- Increase PHP memory limit and execution time in the hosting environment.
- Deactivate all plugins and reactivate them one by one to identify any conflicts.
2. Styling Changes Not Showing
Sometimes, users make changes to their website, but these changes do not appear when the page is reloaded. This is often due to caching issues.
Solution:
- Clear the cache from your browser and any caching plugins.
- Purge the CDN cache if you are using one.
- Disable caching temporarily to check if the changes reflect.
3. Layouts and Sections Not Saving
If you find that changes to layouts, sections, or modules are not saving, this can be caused by low server resources or a conflict with another plugin.
Solution:
- Increase the PHP memory limit and max input variables in the hosting settings.
- Deactivate plugins that may be interfering with the Divi Builder.
- Check for errors in the developer console or error logs.
4. Slow Page Speed and Performance Issues
Divi websites sometimes experience slow loading times, which can affect user experience and SEO rankings.
Solution:
- Optimize images before uploading to reduce file size.
- Minimize the use of heavy plugins and external scripts.
- Enable Divi’s built-in performance optimization features.
- Use a reliable caching plugin to speed up page load times.
5. Compatibility Issues with Third-Party Plugins
Not all plugins are fully compatible with Divi, and conflicts may arise when trying to use them together.
Solution:
- Test plugins in a staging environment before installing them on your live site.
- Always keep Divi and all plugins updated to the latest versions.
- If a plugin causes issues, reach out to the developer for support or look for alternatives.
6. Error 500 Internal Server Error
This is a general error that can occur due to issues with server configuration, plugins, or themes.
Solution:
- Check the error logs for specific details.
- Increase the PHP memory limit and execution time.
- Deactivate all plugins and test to identify the cause.
7. Missing or Corrupted Modules
Sometimes, Divi modules may not appear correctly, or the content may be missing.
Solution:
- Clear the Divi static CSS file cache.
- Check for plugin conflicts and disable any conflicting plugins.
- Reinstall or update the Divi theme if necessary.
8. Issues with Divi Updates
Occasionally, updating Divi may cause issues due to incomplete downloads or conflicts.
Solution:
- Clear the WordPress transients before reattempting the update.
- Backup your site before performing any updates.
- Reinstall Divi manually if the automatic update fails.
9. Problems with Mobile Responsiveness
If the website does not look good on mobile devices, this may be due to incorrect module settings or CSS issues.
Solution:
- Use Divi’s responsive design options to preview and adjust content for mobile.
- Add custom CSS for mobile adjustments if needed.
- Test on different devices to ensure proper rendering.
Conclusion
Troubleshooting Divi theme and builder issues can be straightforward if you know where to look. By following these solutions, you can quickly resolve most problems and ensure that your website runs smoothly. If problems persist, Elegant Themes’ support team and community forums can provide additional guidance.